Business and Pleasure

The early stages of business can be difficult. I earn a lot less than I would be earning had I stayed in my job as a Senior Scientist for a major pharma. However, there a lots and lots of perks of working for a company I own. I am doing what I love and I am fully motivated to make it successful.
I now like business trips because they give me a break from the routine. This week I went to the beautiful spa town of Harrogate. Harrogate reminds me very much of Bath but of course it is not as beautiful as Bath. It is difficult to beat Bath. I stayed at the Crown Hotel in the centre of town and it is a lovely hotel. My room was huge. It had a double bed, a sofa, a coffee table, a work desk and a very large bathroom and still there was so much space to move around. The service wasn't bad either although they had no bagels to make me my smoked salmon bagel I ordered from the menu. The girl at reception (I won't name her here) was a little stroppy probably because she doesn't sleep much. She was at reception when I arrived at 5pm and was still there when I came back from the theatre at 10pm. 8am the next morning, I came down to breakfast and there she was again. The worst bit was that she was with another colleague moaning about guests even though I was sitting in the lobby. Sadly, these are things often missed by businesses especially those in hospitality and leisure. Your staff are only going to give as good a service as they receive as employees. You cannot expect an overworked person (and often also underpaid) to treat your customers well. They probably don't even treat their children well. The other thing is that staff may have no genuine way of voicing their opinions and grievances. And if you don't give them a forum wherein they can talk about things that are bothering them without fear of reprisals, they will air them in public.
Its not about your equal opportunities policy, it is usually the little things that make a big difference.

Amie